Welcome! We’re excited that you’re here!

If you already have a solid understanding of SEO and why it’s important, you can scroll down (though we’d still recommend skimming the best practices from Google and Bing at the end of this chapter; they’re useful refreshers).

For everyone else, this module will help build your foundational SEO knowledge and confidence as you move forward.

What is SEO?

SEO stands for “search engine optimization.” It’s the practice of increasing both the quality and quantity of website traffic, as well as exposure to your brand, through non-paid (also known as “organic”) search engine results.

Despite the acronym, SEO is as much about people as it is about search engines themselves. It’s about understanding what people are searching for online, the answers they are seeking, the words they’re using, and the type of content they wish to consume. Knowing the answers to these questions will allow you to connect to the people who are searching online for the solutions you offer.

If knowing your audience’s intent is one side of the SEO coin, delivering it in a way search engine crawlers can find and understand is the other. In this guide, expect to learn how to do both.

Search engine basics

Search engines are answer machines. They scour billions of pieces of content and evaluate thousands of factors to determine which content is most likely to answer your query.

Search engines do all of this by discovering and cataloging all available content on the Internet (web pages, PDFs, images, videos, etc.) via a process known as “crawling and indexing,” and then ordering it by how well it matches the query in a process we refer to as “ranking.” We’ll cover crawling, indexing, and ranking in more detail in the next chapter.

Which search results are “organic”?

As we said earlier, organic search results are the ones that are earned through effective SEO, not paid for (i.e. not advertising). These used to be easy to spot – the ads were clearly labeled as such and the remaining results typically took the form of “10 blue links” listed below them. But with the way search has changed, how can we spot organic results today?

Today, search engine results pages — often referred to as “SERPs” — are filled with both more advertising and more dynamic organic results formats (called “SERP features”) than we’ve ever seen before. Some examples of SERP features are featured snippets (or answer boxes), People Also Ask boxes, image carousels, etc. New SERP features continue to emerge, driven largely by what people are seeking.

For example, if you search for “Denver weather,” you’ll see a weather forecast for the city of Denver directly in the SERP instead of a link to a site that might have that forecast. And, if you search for “pizza Denver,” you’ll see a “local pack” result made up of Denver pizza places. Convenient, right?

It’s important to remember that search engines make money from advertising. Their goal is to better solve searcher’s queries (within SERPs), to keep searchers coming back, and to keep them on the SERPs longer.

Some SERP features on Google are organic and can be influenced by SEO. These include featured snippets (a promoted organic result that displays an answer inside a box) and related questions (a.k.a. “People Also Ask” boxes).

It’s worth noting that there are many other search features that, even though they aren’t paid advertising, can’t typically be influenced by SEO. These features often have data acquired from proprietary data sources, such as Wikipedia, WebMD, and IMDb.

Why SEO is important

While paid advertising, social media, and other online platforms can generate traffic to websites, the majority of online traffic is driven by search engines.

Organic search results cover more digital real estate, appear more credible to savvy searchers, and receive way more clicks than paid advertisements. For example, of all US searches, only ~2.8% of people click on paid advertisements.

In a nutshell: SEO has ~20X more traffic opportunities than PPC on both mobile and desktop.

SEO is also one of the only online marketing channels that, when set up correctly, can continue to pay dividends over time. If you provide a solid piece of content that deserves to rank for the right keywords, your traffic can snowball over time, whereas advertising needs continuous funding to send traffic to your site.

Search engines are getting smarter, but they still need our help.

Optimizing your site will help deliver better information to search engines so that your content can be properly indexed and displayed within search results.

Guidelines for representing your local business on Google

If the business for which you perform SEO work operates locally, either out of a storefront or drives to customers’ locations to perform service, it qualifies for a Google My Business listing. For local businesses like these, Google has guidelines that govern what you should and shouldn’t do in creating and managing these listings.

Basic principles:

• Be sure you’re eligible for inclusion in the Google My Business index; you must have a physical address, even if it’s your home address, and you must serve customers face-to-face, either at your location (like a retail store) or at theirs (like a plumber)
• Honestly and accurately represent all aspects of your local business data, including its name, address, phone number, website address, business categories, hours of operation, and other features.

Things to avoid

• Creation of Google My Business listings for entities that aren’t eligible
• Misrepresentation of any of your core business information, including “stuffing” your business name with geographic or service keywords, or creating listings for fake addresses
• Use of PO boxes or virtual offices instead of authentic street addresses
• Abuse of the review portion of the Google My Business listing, via fake positive reviews of your business or fake negative ones of your competitors
• Costly, novice mistakes stemming from failure to read the fine details of Google’s guidelines