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How AI Assistants Choose Which Local Businesses to Recommend

By the Groow team · · 6 min read

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Where AI looks in your market

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Listed Missing× = times cited

What ChatGPT, Google AI and Perplexity look at when they recommend a contractor, based on the sources they cite, and what you can do about each one.

No AI company publishes a formula for who gets recommended. What we can see is what they cite: the sources linked beside an answer, and the details the answer repeats. Across local home-service questions, a few patterns are consistent enough to act on.

1. Clear, consistent facts about your business

If your phone number, address, hours or services differ from one site to another, an assistant has less reason to trust any of them. Consistent details across your Google Business Profile and major directories remove that doubt.

2. Evidence from other people

Answers often repeat what reviewers say: same-day service, fair pricing, clean installs. Recent, specific reviews give an assistant something concrete to say about you. Ask every customer, and never filter who gets asked.

3. Being where the answers come from

If Perplexity keeps citing a local roundup of the best roofers, and you're not on it, that's a gap. The sources cited in your market show you exactly which listings and pages matter most.

4. A website that answers the question

Pages that directly answer common questions, like what a new furnace costs locally, whether you offer financing, or how fast you can come out, give assistants something to quote and cite. Structured data helps them understand exactly what you offer and where.

5. Being readable at all

Some websites accidentally block AI crawlers such as OAI-SearchBot or PerplexityBot. If they can't read your site, they can't cite it. It's a quick check, and a common miss.

None of this guarantees a recommendation, and anyone who promises one is guessing. What you can do is measure, fix the gaps that the answers point to, and measure again.

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AI search is becoming the first place customers look, and the only answer many of them see.

Customers now ask ChatGPT, Google AI and Perplexity who to buy from, and they go with the answer. The businesses AI recommends today are the ones that win tomorrow. Find out if that's you.

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Northbeam Heating & Air · Example

Last 30 days
  • ChatGPT68%
  • Google AI74%
  • Perplexity72%
  • Gemini61%
  • Claude55%
Share of AI recommendations+61 pts